CIVIX Technologies Private Limited ("CiviX", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our driving rewards application (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
1. Information We Collect
Information You Provide
- Account information: name, email address, phone number, and password when you register or join our waitlist.
- Profile information: vehicle details, driver's license information, and other details you choose to provide.
- Communications: messages, feedback, or support requests you send to us.
Information Collected Automatically
- Driving and trip data: location, speed, acceleration, braking, cornering, phone-handling, and other vehicle and sensor data required to calculate your driving score and rewards.
- Device information: device model, operating system, unique device identifiers, mobile network information, and app version.
- Usage data: pages visited, features used, time spent in the app, and interaction events.
- Cookies and similar technologies: small data files stored on your device to help us operate and improve the Services.
Information From Third Parties
We may receive information from third parties such as analytics providers, advertising partners, and service providers that help us deliver and improve the Services.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services.
- Calculate driving scores, determine eligibility for rewards, and deliver those rewards.
- Personalize your experience and provide feedback on your driving behavior.
- Communicate with you, including service announcements, updates, and marketing (where permitted).
- Monitor and analyze usage, trends, and performance to improve the Services.
- Detect, investigate, and prevent fraud, abuse, or illegal activity.
- Comply with legal obligations and enforce our terms.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: vendors that help us operate the Services (e.g., cloud hosting, analytics, customer support, payment processing).
- Reward partners: partners who fulfill rewards you redeem, using only the information necessary to deliver the reward.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
- Legal and safety: when required by law, to respond to legal process, or to protect the rights, property, or safety of CiviX, our users, or others.
- With your consent: any other sharing for which we obtain your consent.
4. Data Retention
We retain your information for as long as your account is active, or as needed to provide the Services and fulfill the purposes described in this policy. We may retain certain information for longer periods where required by law, to resolve disputes, or to enforce our agreements.
5. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Subject to applicable law, you may have the right to:
- Access, correct, or delete the personal information we hold about you.
- Object to or restrict certain processing of your information.
- Request a copy of your information in a portable format.
- Withdraw your consent where processing is based on consent.
- Opt out of marketing communications by following the unsubscribe link or contacting us.
- Disable location or other permissions through your device settings (note that some features may not function without them).
To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling your request.
7. Children's Privacy
Our Services are not intended for individuals under the age of 18 (or the minimum driving age in your jurisdiction, if higher). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
8. International Data Transfers
Your information may be processed and stored in countries other than your country of residence, which may have different data protection laws. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.
9. Third-Party Links and Services
The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you use.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last updated" date above and, where appropriate, by additional notice such as email or an in-app notification. Your continued use of the Services after the effective date constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
CIVIX Technologies Private Limited
No. B-3, Sobha Turquoise, No. 3 Haudin Road,
Ulsoor, Sivan Chetty Gardens, Bangalore North,
Bangalore - 560042, Karnataka, India